Investor Charter - Research Analyst
📜 Regulatory Disclosure

Investor Charter

Investor Charter in respect of Research Analyst (RA) — issued by MH TRADE HUB, in compliance with SEBI (Research Analyst) Regulations, to help investors understand our commitments, their rights, and the grievance redressal process.

● SEBI Reg. No. INH000027609 ● BSE Enlistment No. 7236 ● NISM Certified Research Analyst
A

Vision and Mission Statements for Investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B

Details of Business Transacted by the Research Analyst with Respect to the Investors

  • To publish research report based on the research activities of the RA
  • To provide an independent unbiased view on securities.
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendation, based on analysis of publicly available information and known observations.
  • To conduct audit annually
  • To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.
C

Details of Services Provided to Investors (No Indicative Timelines)

Onboarding of Clients

  • Sharing of terms and conditions of research services
  • Completing KYC of fee-paying clients

Disclosure to Clients

  • To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
  • To disclose the extent of use of Artificial Intelligence tools in providing research services
  • To disclose, while distributing a third-party research report, any material conflict of interest of such third-party research provider, or provide web address that directs a recipient to the relevant disclosures
  • To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
  • To distribute research reports and recommendations to the clients without discrimination.
  • To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
  • To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
  • To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
  • To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
  • To treat all clients with honesty and integrity
  • To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
D

Details of Grievance Redressal Mechanism and How to Access It

Investor can lodge complaint/grievance against the Research Analyst in the following ways:

1️⃣

File with the Research Analyst

In case of any grievance / complaint, an investor may approach the concerned Research Analyst, who shall strive to redress the grievance immediately — but not later than 21 days of the receipt of the grievance.

2️⃣

File on SCORES 2.0 / with RAASB

SCORES 2.0 is a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner. scores.sebi.gov.in →

3️⃣

Two-Level Review

First review is done by the designated body (RAASB). Second review is done by SEBI. Complaints can also be sent by email to the designated email ID of RAASB.

SMARTODR — Online Resolution

If the Investor is not satisfied with the resolution provided by the Market Participants, the Investor has the option to file the complaint/grievance on the SMARTODR platform for resolution through online conciliation or arbitration.

For physical complaints, write to:
Office of Investor Assistance and Education
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051
E

Rights of Investors

1 Investors' right to have digital accessibility
2 Right to Privacy and Confidentiality
3 Right to Transparent Practices
4 Right to fair and Equitable Treatment
5 Right to Adequate Information
6 Right to Initial and Continuing Disclosure — right to receive information about all the statutory and regulatory disclosures
7 Right to Fair & True Advertisement
8 Right to Awareness about Service Parameters and Turnaround Times
9 Right to be informed of the timelines for each service
10 Right to be Heard and Satisfactory Grievance Redressal
11 Right to have timely redressal
12 Right to Exit from a Financial product or service in accordance with the terms and conditions agreed with the research analyst
13 Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
14 Additional rights to vulnerable consumers — right to get access to services in a suitable manner even if differently abled
15 Right to provide feedback on the financial products and services used
16 Right against coercive, unfair, and one-sided clauses in financial agreements
F

Expectations from the Investors (Responsibilities of Investors)

Guidelines to ensure a safe and transparent investment experience with Research Analysts.

Investor Responsibility
✔

Do's

  • Always deal with SEBI registered Research Analyst.
  • Ensure that the Research Analyst has a valid registration certificate.
  • Check for SEBI registration number on the SEBI website: list of registered RAs →
  • Always pay attention towards disclosures made in the research reports before investing.
  • Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through the Centralized Fee Collection Mechanism (CeFCoM) of RAASB if the research analyst has opted for the mechanism.
  • Before buying/selling securities or applying in a public offer, check for the research recommendation provided by your Research Analyst.
  • Ask all relevant questions and clear your doubts with your Research Analyst before acting on a recommendation.
  • Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
  • Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed.
  • Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
  • Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
  • Inform SEBI about a Research Analyst offering assured or guaranteed returns.
✕

Don'ts

  • Do not provide funds for investment to the Research Analyst.
  • Don't fall prey to luring advertisements or market rumours.
  • Do not share login credentials and passwords of your trading, demat or bank accounts with the Research Analyst.

⚠️ Important Guidance

National Cybercrime Helpline 1930

Have a Question About Your Rights as an Investor?

Our team is here to help you understand your rights, our services, and how to reach us for any grievance redressal.